Since last many years, we have been extending support to a large number of businesses and organizations nationwide for their communication needs. We provide the right mix of solutions and services to help them save money; enhance business performance; and effectively implement their IP voice, video, wireless and data communication networks.
SARK Infotech Service is the only service plan of its kind in the marketplace. It includes:
- Hardware maintenance
- Next business day hardware replacement
- On site and Remote maintenance
- Dedicated on-site technician
- Software support including software patch management
- Basic remote monitoring
- Phone Support Coverage
- Free end-user training
- 4–hour emergency response time
- Expedited emergency response and part replacement in case of catastrophic failures
- 1, 3 and 5 year packages with multi-year discounts offered
- On-site labour for software and hardware support
- Proactive on-site service – firmware and software uploads and service effecting packs and patches
- Preventative maintenance with database backup
- Expanded 24/7 on-site labour coverage